Curious about the Ecology Skincare products? Read on to find out more!

Tallow is beef or mutton fat that has been rendered at low temperatures to purify and stabilse it. Grass Fed Tallow is a nutrient-dense whole food that is solid at room temperature and unlike raw animal fat or suet, it can be stored for long periods without refrigeration. For centuries, animal fats were used for cooking, to make candles, medicinal salves and poultices, to waterproof skin and garments, and for cosmetic purposes. It’s only been relatively recently that they’ve fallen out of fashion and we’ve moved towards plant oils as a basis for both our nutritional intake and our skin care. The tallow in Ecology Skincare products is of the highest quality. Grass-fed beef suet (the highly prized, nutrient-dense fat from around the kidneys) is sourced from carefully selected Australian farmers. The suet is gently rendered at low heat to produce a super-high quality, pure Tallow that is worthy of being our #1 Hero Ingredient.
Grass Fed Tallow is ultra rich in the same kinds of lipids that are found naturally in healthy looking skin. The fatty acids in pure grass fed tallow are similar in molecular structure and composition to those found in the protective outer layer of human skin and in naturally produced skin oils (sebum). This makes grass fed tallow highly skin compatible.  Allowing it to absorb easily into the skin to improve the protective barrier function of the skin, prevent moisture loss and regenerate the appearance of healthy, youthful looking skin. In addition to these naturally anti-inflammatory and anti-microbial fatty acids, grass fed tallow contains an optimal balance of Essential Fatty Acids (EFA’s) Alpha-Linolenic (Omega 3) and Linoleic acids (Omega 6), in a ratio of almost 1:1. These Essential Fatty Acids have a role in maintaining the structural integrity and barrier function of skin, they also influence inflammatory and immune responses in the skin. Grass-fed Tallow also contains fat-soluble Vitamins A, D, E & K. All of which are particularly nurturing for the skin, and are only naturally found together in animal products. As Grass-fed Tallow is a whole ingredient, all of these components are intrinsically balanced by nature, with no further improvement or enrichment needed. HERE is a more in-depth breakdown of the fatty acids in Grass Fed Tallow and their benefits to your skin
Take the Quiz to find out!

 

Your skin shouldn’t feel greasy. The creams are highly skin compatible, as they contain a lot of the same fatty acids that are found naturally in your skin and in your skin oils. These creams are softly whipped and will melt nicely when you rub them between your fingers or palms (so don’t skip this step!) and they’ll absorb easily into your skin to deeply moisturise, soften and protect, leaving your skin looking and feeling soft and silky smooth. In fact, the comments we’ve had so far from people who have previously used coconut oil to moisturise, is that their skin feels far less greasy with Ecology than it does with coconut oil! If your skin does feel greasy after using the Ecology Cream then you’re using too much. These creams are highly concentrated, so remember that a little goes a long way! We have a great video with tips on how to apply your Ecology Cream https://www.youtube.com/watch?v=PbBAHkjLv7U
No. Grass Fed Tallow is very stable due to a high proportion of saturated fatty acids and can be kept at room temperature for long periods of time without the need to add lots of chemical stabilisers or preservatives. Additionally to prevent oxidation, Rosemary Leaf Extract has been added to the formulations to extend the shelf-life of the Creams by keeping the animal fats and cold pressed oils fresh and stable. You can also reduce the chances of oxidation by replacing the lid tightly after use and storing your cream in a cool, dry place.  Ideally below 30ºC and out of direct sunlight.
The Ecology Creams are 100% natural products. We recommend you use your Ecology Cream within 6 months of opening to ensure maximum freshness and nutrient density.
Ecology Creams are preservative free because they are anhydrous formulations (meaning there is no water in them.) You can keep them water-free by ensuring your fingers are clean and dry when applying cream and by replacing the lid tightly after use.
A large majority of conventional moisturising creams contain between 50% and 85% water (check the back of your skincare products, most of the time the first ingredient listed is water or ‘aqua’.) Water is the perfect environment for microbes (bacteria, moulds and fungus) to grow in and most microbes need water to survive! The Ecology Creams are anhydrous formulations, meaning there is no water in them. No water means there is no need for synthetic or “natural” preservatives in these creams. It also means there is no need for all of the “filler” ingredients like emusifiers, thickeners and stabilisers that are usually added to conventional formulations to make the oil and water play nicely together and remain in a stable, cohesive formulation. As all of the ingredients in the Ecology Creams are skin-active, the creams are highly concentrated and super nutrient-dense, so a little goes a really long way!
The Organic Rosemary Leaf Extract is a powerful anti-inflammatory and anti-microbial. It helps to keep the animal fats and cold pressed oils fresh and stable in the formulation. You can also help to extend the shelf-life of your cream and keep it as fresh as possible by storing it in a cool dry place, ensuring your fingers are clean and dry when applying cream and by replacing the lid tightly after use.
Although we go to great lengths to ensure we source the highest quality, edible and food-grade ingredients possible, we do not recommend you consume the Ecology Creams. Sorry. Having said that we know accidents happen, especially with toddlers. There have been no reported ill effects from consumption.
No. In our commitment to safety and quality we actually changed the supplier of our Manuka and Kanuka Oil, as the previous supplier could not assure us of their safety if consumed. This is what our current supplier says about the safety of their Manuka Oil for pets: “We do not have a lot of information regarding safety for ingestion however it is used in toothpastes and throat sprays. The oral toxicity level is known to be 1125 mg/kg for Manuka Oil... so they would need to eat several pots of it at one time for the Manuka Oil to be a problem. We have also had Manuka Oil used in pet products and dogs and cats frequently will lick it off with no apparent ill effects.”
The creams are natural products, based on a hero ingredient that is solid at room temperature, softer at higher temperatures and has a melting point above 45-50ºC. The texture and consistency of your cream will change with temperature. Creams will become harder in cool climates and very soft in warmer climates. This will not affect the nourishing ability of your cream.
The Ecology Creams are made with all natural ingredients that vary with the season, the conditions and the individuality of the animals themselves. They are also made with care by hand in small batches to ensure maximum freshness and nutrient density, not in a lab or factory with machinery. So it is totally natural that there will be some variation between batches. We think this is a good thing!
Yes.  Ecology Skincare Creams have only been tested on willing humans! The Grass-fed Tallow comes from Australian cows that are ethically farmed. The cows live relatively stress free and eat their natural diet, comprising of multiple varieties of grass and green forage. The grass-fed suet from which our Tallow is made, is an animal by-product that would otherwise be discarded. By taking this ingredient and turning it into a beautifully pure, skin nourishing ingredient, we are ultimately respecting the whole animal and practising incredible sustainability.
The Ecology Creams and Goat's Milk Soaps do not contain Palm Oil.
Check out the Ecology Skincare Blog and Subscribe to the Mind Body Beauty Podcast and Talk Show
You can access your digital audios or PDF’s in 3 places: 1. The “Order Received” Page at the end of checkout 2. The “Ecology Skincare Order Complete” email you will receive after checkout 3. By logging into your “My Account” in the top menu bar You will have 5 downloads or 30 days to download your digital products. To download audio simply click on the link with the name of the product you bought If your order contained both products that will be posted out to you and digital downloads, then your digital downloads will be available once your payment has been processed. You will be able to download your digital files from your order complete email or by logging into your "My Account" in the top menu bar If you have any problems with your downloads please email us on: crystal[at]ecologyskincare[dot]com
If your order was incomplete or incorrect, please email us at [email protected] within 7 days of receiving your order, include a photograph of your order so we can resolve any issues and send out a replacement item for you
If you’re not happy with your Ecology Skincare products, please email us at [email protected] within 7 days of receiving your order so we can resolve any issues. If we can’t fix your problem and you wish to return your Ecology Skincare for a replacement or store credit you are free to do so. Please return your products to us within 7-days of receiving them for a replacement or store credit. We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via registered post and take out insurance. We can not accept responsibility for items that are lost or damaged in transit on their return back to us. Once we have received the items, as per prior agreement we’ll either send you a replacement or organise a store credit.

Subscriptions FAQ

If your initial subscription order wasn't over $99 and you add extra products to your renewal order that tips it over $99 - simply send us an email to let us know and we'll fix up the shipping on the back end for you for your renewal orders

We got you! ...if there’s a free gift promotion on at the time your renewal order is processed to be packed up and shipped out, we will add that free gift to your order (yahoo!)

Note that this will show up on your invoice each time as ‘Current Gift’ ...but a free gift will only be added if we have a free gift promotion on at the time your subscription order is processed

On your first order -  if there's a free gift promotion on at the time you sign up for your subscription, you'll need to add the gift code to your order to get the free gift aded to your first order

No problems, just simply:

1. Log in to your Account and

2. Click on ‘Subscriptions’ and click ‘View’

3. Then in the ‘Actions’ section click on the ‘Change Upcoming Order Date’ button.

4. In the calendar drop-down, select when you would like your next order to be processed for payment
(remembering that we will pack and ship your order within 2 business days of the date you select)

5. Click the 'OKAY' button

*Note that this will also change the shipping date for all of your future orders*

For example, if your order is normally processed on the 1st of the month and you want to push it to the 15th of the month for your next order.
Your future orders will now be processed on the 15th of the month.
Depending on your order frequency, this will mean your future orders will now be processed on the 15th every 2 months, 3 months or 4 months.

This one is a little tricky because of the free gift in the recurring order.

Your best bet is to send us an email to [email protected] and let us know what your would like your new order frequency to be (2 months, 3 months or 4 months) and we'll make the change on the back end.

No problems, just simply log in to your Account and click on ‘Subscriptions’ and click ‘View’
Then in the ‘Actions’ section click on the 'Change Upcoming Order Date' button.
In the calendar drop-down, select when you would like your next order to be processed for payment
(remembering that we will pack and ship your order within 2 business days of the date you select, so if you choose today’s date, your order will ship in the next 2 business days)

*Note that this will also change the shipping date for all of your future orders*

For example, if todays’ date is the 15th and your order is normally processed on the 1st of the month, but you want to put your order in for processing and shipment today.
Your future orders will now be processed on the 15th of the month.
Depending on your order frequency, this will mean your future orders will now be processed on the 15th every 2 months, 3 months or 4 months.

No problems! ...

1. Log in to your Account

2. In the online store, navigate to the product you would like to add to your subscription.

You can add any product to your subscription, even if it's not a 'subscription' product.

3. If the product is a 'subscription' product, then click on the ‘Subscribe’ option.

4. Choose the delivery interval you have your current subscription on - every 2 months, 3 months or 4 months

(if the product is not a 'subscription' product, skip this step and go to the next step)

5. Click on the check box ‘Add to an existing subscription’ below the 'Sign up Now' or 'Add to Cart' button. Then click ‘Add’

Note that this will add this product to your recurring subscription order

To remove products from your recurring subscription order follow the directions in "I want to take a product off my subscription order, how do I do that?"

No problems, just simply log in to your Account and click on ‘Subscriptions’ and click on ‘View’
Then in the ‘Subscription totals’ section, you’ll see an (X) next to each of the products.

Click the (X) next to the product you want to delete from your subscription order and then choose ‘Ok’ on the pop-up to remove this product from your subscription.

No problems, just simply log in to your Account and click on ‘Subscriptions’ and click ‘View’
Then in the ‘Actions’ section click on the ‘Change Upcoming Order Date’ button.
In the calendar drop-down, select when you would like your next order to be processed for payment
(remembering that we will pack and ship your order within 2 business days of the date you select)

This is a reminder for our team to add a free gift to your order if there’s a current promotion for a free gift on at the time your subscription renewal order is processed.

If there’s a free gift promo on at the time - a free gift will be added to your order.
If there isn’t a free gift promo on at the time your subscription order is processed - no free gift will be added to your order, but we'll take a look and see if we have any samples in our 'freebie' box to add to your order (no promises)

Sorry! Better luck next time your subscription order us up for delivery!

Right now the answer to this is no… I’m so sorry!
It’s a current limitation of the tech, but we’re pushing the developers of this tech to make this happen
(because it totally makes sense that you should be able to use your Rewards Points, right?)

In the meantime, your rewards points will still accumulate from your subscription orders (yahoo!) and you will be able to redeem these Rewards Points from your subscription orders when you make ‘one-time purchases’

No problems, just simply log in to your Account and click on ‘Addresses’.

Then under the ‘Shipping Address’ click ‘Edit'
Enter your new address and check the box to ‘Update the Shipping Address used for all my active subscriptions’ 

Then click ‘Save Address’

That’s fine, you can cancel anytime… but we’ll miss you!
You can click on the ‘Cancel’ button in your ‘My Account’

If you have any further questions that have not been answered here, please contact us on hello[at]ecologyskincare[dot]com