Returns Policy

If you’re not happy with your Ecology Skincare products, please email us at [email protected] within 7 days of receiving your order so we can resolve any issues.

If we can’t fix your problem and you wish to return your Ecology Skincare for a replacement or store credit you are free to do so.

Please return your products to us within 7-days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via registered post and take out insurance.
We can not accept responsibility for items that are lost or damaged in transit on their return back to us.

Once we have received the items, as per prior agreement, we’ll either send you a replacement or organise a store credit.

We take all care possible, but sometimes accidents happen. If you have received an item that is broken or damaged, please email us at [email protected] within 7 days of receiving your order, include a photograph of your product and we’ll arrange a replacement item for you.

If your order was incomplete or incorrect, please email us at [email protected] within 7 days of receiving your order, include a photograph of your order so we can resolve any issues and send out a replacement item for you

We’re happy to offer a store credit on products that are unopened and unused. Please return your unopened products to us within 7-days of receiving it for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via registered post and take out insurance.
We can not accept responsibility for items that are lost or damaged in transit on their return back to us.